Transcription of Soft Skills Module 13 Customer Service Standards
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Soft Skills Module 13 Customer Service Standards
Soft Skills Module 13 Customer Service StandardsPROFITT Curriculum Soft Skills Module # 13 - Customer Service Standards Soft Skills Module 13-1 Soft Skills Module 13 customer service standards Summary Goals: Develop and cultivate knowledge of professionalism in meeting Customer needs and expectations. SMART Objectives: Specific, Measurable, Achievable, Realistic, and Time-sensitive By the end of this Module , students should be able to: Know the meaning and fundamentals of poor, good, and great Customer Service . Be familiar with the Skills involved in developing business/professional relationships with customers. Understand and clarify expectations with customers/prospective customers leading to effective decision making.
PROFITT Curriculum—Soft Skills Module # 13 - Customer Service Standards Soft Skills Module 13-6 Show slides 10 and 11. Help students create a Relationship Networking Mind Map of
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