Transcription of SOP-9 Complaint Proc-Rev 1.4-CLEAN - ISO/IEC 17025:2005
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SOP-9 Complaint Proc-Rev 1.4-CLEAN - ISO/IEC 17025:2005
Complaint Procedure Complaint Procedure First Issue: 02/05 Revision SOP-9 Revised 03/13 Page 1 of 4 This procedure outlines the process for handling complaints directed to pjla or (CABs) of pjla . Complaint Procedure Complaint Procedure First Issue: 02/05 Revision SOP-9 Revised 03/13 Page 2 of 4 GENERAL Purpose: To set forth the procedures for handling complaints about pjla or pjla (CABs) received directly or indirectly by pjla , and to derive maximum benefit from any such Complaint by instituting or requiring corrective action and quality improvement where necessary. Scope: Applies to all complaints regardless of source made about pjla , its representatives, or pjla (CABs), including, but not limited to: 1) internal customers, 2) customers of (CABs) contracted with pjla , 3) customers who complain to (CABs), 4) any entity which has a Complaint regarding pjla , or 5) (CABs) who complain about th
Complaint Procedure Complaint Procedure First Issue: 02/05 Revision 1.4 SOP-9 Revised 03/13 Page 1 of 4 This procedure outlines the process for handling complaints directed to PJLA or (CABs)
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