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SR 13-19 / CA 13-21 attachment: Guidance on Managing ...

Guidance on Managing Outsourcing Risk Division of Banking Supervision and Regulation Division of Consumer and Community Affairs Board of Governors of the Federal Reserve System December 5, 2013. Table of C o n t e n t s I. Purpose 1. II. Risks from the Use of Service Providers 1. III. Board of Directors and Senior Management Responsibilities 2. IV. Service Provider Risk Management Programs 2. A. Risk Assessments 3. B. Due Diligence and Selection of Service Providers 3. 1. Business Background, Reputation, and Strategy 4. 2. Financial Performance and Condition 4. 3. Operations and Internal Controls 5. C. Contract Provisions and Considerations 5. D. Incentive Compensation Review 9. E. Oversight and Monitoring of Service Providers 9. F. Business Continuity and Contingency Considerations 10. G. Additional Risk Considerations 11.

Throughout the due diligence process, financial institution technical experts and key stakeholders should be engaged in the review and approval process as needed. The overall due diligence process includes a review of the service provider with regard to: 1. Business background, reputation, and strategy;

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