STANDARD GROUND HANDLING AGREEMENT

SWISSPORT INTERNATIONAL HANDLING , CARGO SERVICES, AIRCRAFT MAINTENANCE, FUELING SERVICES, EXECUTIVE AVIATION, AVIATION BOX, 8058 ZURICH-AIRPORT, SWITZERLANDP: +41 43 812 20 20F: +41 43 321 29 LANDING TO TAKE OFF: WE CARE! 15:47 STANDARD GROUND HANDLING AGREEMENTEDITION 2013 IATA SGHA 2013 | 2008 | 2004 PEOPLE PROFESSIONALISM PARTNERSHIPSwISSpORT S CORE VALUES Swissport is a people-focused organisation without our people we simply cannot meet our goals and achieve our vision. As such, we focus on the principles of sustainability and compliance, living by the Three Ps :Introduction Swissport Profile 3 A Word from IATA 9 Tips and Tools Contracting Checklist 10 Aircraft Types & Liability 12 STANDARD GROUND HANDLING AGREEMENT 2013 Definitions 16 Main AGREEMENT 20 Annex A GROUND HANDLING Services 36 Annex B 69 Annex B Simplified Procedure 74 STANDARD GROUND HANDLING AGREEMENT 2008 Definitions 82 Main AGREEMENT 86 Annex A GROUND HANDLING Services 100 Annex B 135 Annex B Simplified Procedure 140 A

– Own Cargo Handling System “Cargospot” – Hand-Held Terminals (HHT) in Ground Handling and Cargo Business – Web-Check-in Platform (e-Services) – Mobile Offices (with WLAN equipped cars) – Graphical User Interfaces (GUI) and CLF Swissport Customer Benefits – Strong business fundamentals, with competitive pricing

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