Transcription of STANDARD OPERATING PROCEDURE ACCESSIBLE …
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STANDARD OPERATING PROCEDURE ACCESSIBLE …
STANDARD OPERATING PROCEDURE Skyline and its group of companies Confidential ACCESSIBLE customer SERVICE policy SOP No: HR-037-02 Department: Human Resources Issue Date: January 30, 2013 Supersedes: May 24, 2012 Owner: Senior HR Generalist Approved by: M. Castellan HR-037-02 Page 1 of 5 policy : Skyline and its group of companies (collectively, Skyline ) is committed to excellence in serving all customers including people with disabilities. PURPOSE: The objective of this policy is to meet the requirements in accordance with the Accessibility standards for customer Service (Ontario Regulation 429/07). SCOPE: This policy applies to all Skyline employees who deal with the public and who develop policy on behalf of Skyline as well as any third party providing goods and services on behalf of Skyline who may interact with Skyline s customers, the public or third parties.
STANDARD OPERATING PROCEDURE Skyline and its group of companies – Confidential ACCESSIBLE CUSTOMER SERVICE POLICY SOP No: HR-037-02 Department: Human Resources HR-037-02 Page 2 of 5 5.2 Executive Management and Managers/Supervisors will ensure that employees and
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