Standard Operating Procedures Operations

The University of Tennessee Martin 2010 Standard Operating Procedures Overall Operations Information Technology Services Prepared by: Shannon Burgin, Assistant Vice Chancellor and Chief Information Officer Standard Operating Procedures Overall Operations Information Technology Services 2010 Table of Contents Overview _____ 3 UT Policies and Best Practices _____ 4 Mission, Goals, and Organizational Chart _____ 5 Governance _____ 6 Strategic and Budget Planning Procedures _____ 9 Student Conduct in Student Computing Labs _____ 10 General Access Student Lab Reservation Procedure _____ 11 Microcomputer Purchase Policy and Procedure _____ 12 Faculty Computer Rotation General Procedures _____ 15 Procedures for Determining Technology Fee Expenditures _____ 17 Guidelines for Recycling Computers Purchased with the Technology Fee or with the Faculty Computer Rotation Funds _____ 19 Statement for Technology Purchased with Grant Dollars _____ 21 Procedure for Determining Salary Recommendations _____ 22 Procedures for Hiring new IT employees _____ 23 Procedure for Reviewing Contracts Containing Technology Components _____ 24 Allocation of User Accounts Procedure _____ 25 Security Incident Response Procedure _____ 26

Each organizational unit maintains its own Standard Operating Procedures as appropriate. A copy for each unit is stored in the shared folder under Computer Services Policies – 2010 Standard Operating Procedure. This document contains the Standard Operating Procedures for the general ITS operation including Planning and Leadership.

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