Transcription of STANDARDS AND GUIDELINES FOR INTERNAL AFFAIRS
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STANDARDS AND GUIDELINES FOR INTERNAL AFFAIRS : Recommendations from a Community of Department of JusticeOffice of Community Oriented Policing ServicesThis project was supported by Cooperative Agreement Number 2003-HS-WX-K040 awarded by the Office of Community Oriented Policing Services, Department of Justice. Opinions contained in this document are those of the authors and do not necessarily represent the official position or policies of the Department of Justice. References to specific agencies, companies, products, or services should not be considered an endorsement by the authors or the Department of Justice. Rather, the references are illustrations to supplement discussion of the document is the result of collaboration among several large law enforcement agencies.
1.1 What a complaint is and who may file one 14 1.2 How a complaint can be transmitted and what forms it can take 14 1.3 Receiving complaints at agency facilities 15 1.4 Availability of complaint forms or other means of filing complaints 16 1.5 Dissuading complainants 17 1.6 Tracking complaints 17 1.7 Complaint acknowledgments 18
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