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Strategic Business Plan pages final - SEPTA

SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITYSTRATEGIC Business PLANFISCAL YEARS 2015 THROUGH 2019 INNOVATION INTEGRATION RENEWAL JULY 2014 TABLE OF CONTENTS SEPTA Strategic Business plan FISCAL YEARS 2015 THROUGH 2019 Letter From The General Manager .. 1 50 Years of Service to Southeastern Pennsylvania .. 2 Introduction to SEPTA s Five Year Strategic Business 3 Five Years in Review: FY2010 through FY2014 .. 4 Planning for the Next Five Years: FY2015 through FY2019 .. 5 Balanced Scorecard of Key Performance Indicators .. 6 Safety & 7 Resource Management .. 9 The Customer Experience ..11 Financial E Infrastructure State of Good Repair & Board & Executive Leadership ..21 LETTER FROM THE GENERAL MANAGER SEPTA Strategic Business plan FISCAL YEARS 2015 THROUGH 20191 The passage of Act 89 in 2013 is a watershed moment f or transporta tion in the tr ansit syst ems across the state.

AT A GLANCE: SEPTA STRATEGIC BUSINESS PLAN – FISCAL YEARS 2015 THROUGH 2019 On February 18, 1964, the Pennsylvania General Assembly established the

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Transcription of Strategic Business Plan pages final - SEPTA

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