Transcription of Structuring your customer support organization
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Structuring your customer support organization
Structuring your customer support organizationStructuring your customer support organization2To quickly scale your customer service organization , you need to continuously rethink how to best provide support , what kind of people and skills you need, and how you re going to organize it s what this guide is all about. It s the lessons we ve learned at Zendesk over many years of rapid growth and as a result how we structure our customer service organization around specific teams, tiers, and roles. We define success as a combination of people, process, and technology where the people part always comes first.
Structuring your customer support organization 2 To quickly scale your customer service organization, you need to continuously rethink how to best provide support, what kind of people and skills you need, and how you’re going to organize it all. That’s what this guide is all about. It’s the lessons we’ve learned at Zendesk
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