Transcription of Supervisory Policy Manual
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Supervisory Policy Manual
Supervisory Policy Manual TM-E-1 Risk Management of E-banking 1 This module should be read in conjunction with the Introduction and with the Glossary, which contains an explanation of abbreviations and other terms used in this Manual . If reading on-line, click on blue underlined headings to activate hyperlinks to the relevant module . Purpose To provide guidance to AIs on the risk management of e-banking Classification A non-statutory guideline issued by the MA as a guidance note Previous guidelines superseded Circular Suspected ATM fraud cases dated TM-E-1 Supervision of E-banking ( ) dated Circular Strengthening Security Controls for Internet Banking Services dated Circular Precautionary Measures against Fake E-mails or websites dated Circular Implementation of two-factor authentication dated Circular Capacity planning for Internet banking and/or online securities trading services dated Circular Examinations on System Capacity and Contingency Planning for On-line Securities Trading Services dated Circular Strengthening Security Controls for Internet Banking Services dated Supervisory Policy Manual TM-E-1 Risk Management of E-banking 2 Circular Risk Management Controls over Internet Banking Account Aggregation Service dated Circular Strengthening Security Controls for Automatic Teller Machine (ATM) Services dated Circular Online Behavioural Tracking dated Application To all
For the purpose of this module, phone banking does not include the provision of banking services for the purpose of sales promotion or activity notification/call-back confirmation, or by a designated staff member (e.g. a relationship manager) who knows the relevant customer very well.
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