Transcription of SUPPLY CHAIN MANAGEMENT Seven Steps To Measure …
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SUPPLY CHAIN MANAGEMENT Seven Steps To Measure …
Seven Steps ToMeasure SupplierPerformanceby Sherry Gordon20 IAUGUST organization knows it should beassessing supplier performance. Most aredeploying some sort of supplier perfor-mance measurement, whether it is a couple of rudi-mentary key performance indicators (KPIs) ormore sophisticated data gathering and on-siteassessment programs . But few purchasing andquality professionals are likely to answer yes when asked whether they are satisfied with theirsupplier assessment capabilities and results. With increased reliance on suppliers for one sown ability to meet customer requirements andexpectations, and even, in some cases, to complywith legal and regulatory requirements, organiza-tions are under increasing pressure to avoid sup-plier problems and to attract and retain the highperformers, particularly among their strategic sup-pliers or long-term can an organization turn thought into actionand effectively use internal resources to
20 I AUGUST 2005 I www.asq.org very organization knows it should be assessing supplier performance. Most are deploying some sort of supplier perfor-mance measurement, whether it is a couple of rudi-mentary key performance indicators (KPIs) or more sophisticated data gathering and on-site assessment programs. But few purchasing and
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