Transcription of Technical Support Reference Guide - Cisco
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Technical Support Reference Guide - Cisco
2018 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 18 Your New Service Request Process: Technical Support Reference Guide for Cisco Customer Journey Platform September 2018 Support Guide 2018 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 2 of 18 Contents Introduction .. 3 Registration for a User ID .. 4 Opening a Support Case by Phone .. 6 Support Numbers .. 7 Defining the Severity of a Support Case .. 8 Opening a Support Case by Email .. 9 Opening a Support Case Online .. 10 Check Entitlement .. 11 Describe Problem.
SCM allows you to create Cisco TAC support cases for issues covered under the terms of your Cisco support contract(s). At this time, SCM can assist you only with products currently covered by a Cisco service contract. If you would like assistance with a product that is not covered by a contract or is covered under warranty, contact the
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