Templates for Reporting Performance Measures

P1: OTA/XYZP2: ABCc05 JWBT214-ParmenterDecember 23, 200918:2 Printer Name: Yet to ComeCHAPTER5 Templates for ReportingPerformance MeasuresThe Reporting framework must accommodate the require-ments of different levels in the organization and the report-ing frequency that supports timely decision making. This chap-ter presents some better-practice formats that will help speedup this vital chapter should be read in conjunction with thewhitepapers and books written by Stephen Few, see Key Result Indicatorsin a Dashboard to the BoardA dashboard should be a one-page display, such as the exam-ples in Exhibits and The commentary should be includedon this good dashboard with the key result indicators (KRIs) go-ing in the right direction will give the board confidence thatmanagement knows what it is doing and that the ship is beingsteered in the right direction. The board can then concentrateon what it does best: focusing on the horizon for icebergs inthe first-class lounge instead of parking themselves on the ship s155P1: OTA/XYZP2: ABCc05 JWBT214-ParmenterDecember 23, 200918:2 Printer Name: Yet to ComeKey Performance IndicatorsEXHIBIT Dashboard Examplebridge and getting in the way of the captain, who is trying toperform the important day-to-day duties.

monthly numbers is a small part of the meeting, which hap-pens in the first week of the following month. In other words, if organizations report their KPIs on a 24/7 or daily basis, man-agement knows intuitively whether the organization is having a good or bad month. Weekly Reporting Some KPIs only need to be reported weekly. Exhibit 5.5 is an

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