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Terms & Conditions

Terms & ConditionsFor Co-operative Bank Personal Current Accounts and Linked Savings Account(except for Cashminder and smile current accounts)With effect from 4 April 2020 Please read these Terms and Conditions and keep them 124/03/2020 16:2724/03/2020 16:272 How to contact us For general queries To find out: the standard exchange rates Faster Payment limits why we ve refused a payment more information about any transaction on your account. To let us know: if you ve forgotten your PIN if you ve lost or damaged a device we ve given you (such as a debit card).Live Chat or Secure Message via online bankingCall 03457 212 212*Visit one of our branches, orWrite to: Customer Services Manager, The Co-operative Bank , Box 222,Unit 550, Metroplex Business Park, Broadway, Salford Quays, Manchester M50 2UE.

3 Guide to this document To makiou’re looking for, we’ve divided these terms and conditions into chapters Chapter A About this agreement and your account 4 Chapter B Using your account 5 Chapter C Payments and giving you information about your accounts 9 Chapter D Overdrafts and paying for our services 15 Chapter E Changing these terms and ending this agreement 17

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