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The Adventures of an IT Leader

The Adventures of an IT Leader Robert D. Austin Richard L. Nolan Shannon O Donnell HARVARD BUSINESS PRESS Boston, Massachusetts A hero ventures forth from the world of common day into a region of supernatural wonder: fabulous forces are there encountered and a decisive victory is won: the hero comes back from this mysterious adventure with the power to bestow boons on his fellow man. Joseph Campbell, The Hero with a Thousand Faces Copyright 2009 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America 13 12 11 10 09 5 4 3 2 1 No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical.)

The kid: Wise beyond his years, this twenty-something tech nerd, whom Barton mysteriously meets only at Vinnie’s Bar, proves a useful sounding board and source of surprisingly good advice. Bill Davies: Former CIO at IVK, Davies was fired in part because he struggled with management-level communication.

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