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The Design and Implementation of Effective Knowledge management Systems Ford Motor Company MBA Fellowship By Steve Morrissey January 10, 2005. Supervised by: Professor Paul Schoemaker All companies face a common challenge: using Knowledge more effectively than their competitors do.. John Browne, BP Amoco The Design and Implementation of Effective Knowledge management Systems Steve Morrissey Acknowledgements I wish to express my sincere appreciation to Professor Paul Schoemaker for supervising my project. His direction, insights and thoughtful commentary on my project were of tremendous value. I would also like to thank the Mack Center for Technological Innovation at The Wharton School for its support of my research and the Ford Fellowship program in general.
The Design and Implementation of Effective Knowledge Management Systems Steve Morrissey 4 Executive Summary The field of knowledge management is the study of how firms manage the tacit and explicit knowledge and know-how their employees have about its products, services, organizational systems and intellectual property.
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