Transcription of The future of hospitality - Deloitte
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The future of hospitality - Deloitte
The future of hospitalityUncovering opportunities to recover and thrive in the new normalThis page has been intentionally left future of hospitality | Table of contents Table of contentsIntroduction 3 The pandemic is driving changes to customer behaviour 4 Responding to the challenges, seizing the opportunities 6 Trust will be essential 7 Reimagine the customer experience for a COVID-19 world 8 Focus on operational agility to navigate uncertainty 13 Considerations for employee and customer health and safety 16 Considerations for effective business recovery 18A recovery like no other 20 This page has been intentionally left future of hospitality3 The future of hospitality | IntroductionIntroductionThe global hospitality sector has been hit hard by the COVID-19 crisis.
accelerated; others have slowed or stopped. New habits and expectations have arisen. Discretionary spending has suffered, and spending patterns have changed. Understanding and responding to consumers’ changing behaviours will be essential to the recovery of the hospitality sector. Organizations will need to reimagine the customer
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