Transcription of The Impact of Electronic Banking on Customers Satisfaction …
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The Impact of Electronic Banking on Customers Satisfaction …
Volume 5 Issue 2 1000174J Bus Fin AffISSN: 2167-0234 BSFA an open access journal Research ArticleOpen AccessWorku et al., J Bus Fin Aff 2016, 5:2 DOI: *Corresponding author: Milion Assefa Tafa, Master in MBA, Dashen , Sierra Leone St, Addis Ababa, Ethiopia, Tel: +251 11 466 1380; January 14, 2016; Accepted February 10, 2016; Published February 20, 2016 Citation: Worku G, Tilahun A, Tafa MA (2016) The Impact of Electronic Banking on Customers Satisfaction in Ethiopian Banking Industry (The Case of Customers of Dashen and Wogagen Banks in Gondar City). J Bus Fin Aff 5: 174. : 2016 Worku G, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are , the spread of e- Banking is much limited.
A study by Kumbhar on customer satisfaction towards e-banking services of ICICI bank in Chennai, India, which considered factors affecting on customer’ satisfaction: an empirical investigation of ATMs service and examined that the cost effectiveness of ATM service were core service quality dimension and it was significantly affecting on
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