The Marketing Book

The Marketing BookThis Page Intentionally Left BlankThe Marketing BookFifth EditionEdited byMICHAEL J. BAKEROXFORDAMSTERDAMBOSTON LONDON NEW YORK PARISSAN DIEGOSAN FRANCISCO SINGAPORE SYDNEY TOKYOB utterworth-HeinemannAn imprint of Elsevier ScienceLinacre House, Jordan Hill, Oxford OX2 8DP200 Wheeler Road, Burlington MA 01803 First published 1987 Reprinted 1987, 1990 (twice)Second edition, 1991 Reprinted 1992, 1993 Third edition, 1994 Reprinted 1995, 1997 Fourth edition 1999 Reprinted 2000, 2001 Fifth edition, 2003 Copyright 2003 Michael Baker.

19 Integrating customer relationship management and supply chain management 485 Martin Christopher and Adrian Payne Introduction 485 The decline of the brand: the need for integrated CRM and SCM strategies 485 Competing through capabilities 487 A strategic framework for CRM 490 Supply chain management 494 The impact of superior SCM performance 496

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  Management, Supply, Chain, Supply chain management

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