Transcription of The matron s handbook
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The matron s handbook
The matron s handbook For aspiring and experienced matrons Updated July 2021 1 | Contents Contents 2 Introduction .. 4 The matron s key 6 1. Inclusive leadership, professional standards and accountability 8 2. Governance, patient safety and quality .. 12 3. Workforce planning and resource management .. 17 4. Patient experience and reducing health inequalities .. 22 5. Performance and operational oversight .. 24 6. Digital and information technology .. 27 7. Education, training and development .. 33 8. Research and development .. 36 9. Collaborative working and clinical effectiveness .. 37 10. Service improvement and transformation .. 40 Appendix: The matron s developmental framework and 43 Acknowledgements .. 51 2 | Foreword Foreword Matrons are vital to delivering high quality care to patients and their relatives across the NHS and the wider health and care sector.
high standards of clinical care, reducing health inequalities and promoting equality for all, workforce retention and recruitment, staff education and development, compassionate, inclusive leadership and patient safety. The matron’s role is the cornerstone of improving the quality of patient care. They
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