Transcription of The matron s handbook
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The matron s handbook
The matron s handbook For aspiring and experienced matrons Updated July 2021 1 | Contents Contents 2 Introduction .. 4 The matron s key 6 1. Inclusive leadership, professional standards and accountability 8 2. Governance, patient safety and quality .. 12 3. Workforce planning and resource management .. 17 4. Patient experience and reducing health inequalities .. 22 5. Performance and operational oversight .. 24 6. Digital and information technology .. 27 7. Education, training and development .. 33 8. Research and development .. 36 9. Collaborative working and clinical effectiveness .. 37 10. Service improvement and transformation .. 40 Appendix: The matron s developmental framework and 43 Acknowledgements .. 51 2 | Foreword Foreword Matrons are vital to delivering high quality care to patients and their relatives across the NHS and the wider health and care sector.
matron’s network and over 40 subject experts who included national and local professionals from the CNO's team; Health Education England; the NHS Leadership Academy; King’s Fund; Queen’s Nursing Institute; Royal College of Nursing; healthcare trusts’ chief nurses and directors of nursing. From this, the following key roles emerged: 1.
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