Transcription of The Meaning of Employee Engagement
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The Meaning of Employee Engagement
Industrial and Organizational Psychology, 1 (2008), 3 30. Copyright 2008 Society for Industrial and Organizational Psychology. 1754-9426/08. The Meaning of Employee Engagement WILLIAM H. MACEY. Valtera Corporation BENJAMIN SCHNEIDER. Valtera Corporation and University of Maryland Abstract The Meaning of Employee Engagement is ambiguous among both academic researchers and among practitioners who use it in conversations with clients. We show that the term is used at different times to refer to psychological states, traits, and behaviors as well as their antecedents and outcomes. Drawing on diverse relevant literatures, we offer a series of propositions about (a) psychological state Engagement ; (b) behavioral Engagement ; and (c) trait Engagement . In addition, we offer propositions regarding the effects of job attributes and leadership as main effects on state and behavioral Engagement and as moderators of the relationships among the 3 facets of Engagement .
customer satisfaction, and employee reten-tion.’’ Some practitioners view engagement as having evolved from prior research on work attitudes, directly implying that this newer concept adds interpretive value that extends beyond the boundaries of those tra-ditions.Weagreewiththisthoughtandhope to show why we agree in what follows.
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