The Patient Interview - Jones & Bartlett Learning

Chapter 1. The Patient Interview Sneha Baxi Srivastava, PharmD, BCACP. Learning Objectives Explain the basic communication skills needed when performing a Patient Interview . Describe the components of the Patient Interview . Conduct a thorough medication history. Compare and contrast the different Patient Interview approaches in various clinical settings. Adapt the Interview technique based on the needs of the Patient . Key Terms Active listening Pertinent Positive Rapport Pertinent Negative Empathy Past History Open-Ended Questions Medication History Leading Questions Family History Probing Questions Personal and Social History Nonverbal Communication Review of Systems Chief Complaint Physical Exam History of Present Illness QuEST/SCHOLAR-MAC. Introduction The Patient Interview is the primary way of obtaining comprehensive information about the Patient in order to provide effective Patient -centered care, and the medica- tion history component is the pharmacist's expertise.

• Open-ended questions • Closed-ended questions • Leading questions • Silence • “Why” questions • Nonverbal communication cues active Listening The first communication skill to be mastered is listening, specifically active listen-ing. Listening is defined as hearing what is being said, whereas active listeningis a

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  Question, Silent, Listening, Listen ing

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