Transcription of The Philosophy of TQM An Overview - The Quality …
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The Philosophy of TQM An Overview - The Quality …
1 Eng. 401: total Quality ManagementCourse Notes: TQM Philosophy -An OverviewHammettU. of MichiganThe Philosophy of TQM An OverviewReferences for Lecture:Background Reference Material on Web: The Philosophy of TQM by Pat HammettTQM = Customer-Driven Quality ManagementCustomer Quality MeasuresCustomers typically relate Quality to:1)Feature-based measures ( have or have not )ndetermined by designndiamond example: marquise shape diamond vs. round diamond2) Performance measures ( range of values )nconformance to design or ideal valuendiamond example: 4Cs --carat, clarity, color, cutIn this class, we will focus more on analyzing performance 401: total Quality ManagementCourse Notes: TQM Philosophy -An OverviewHammettU.
5 Eng. 401: Total Quality Management Course Notes: TQM Philosophy - An Overview Hammett U. of Michigan APPENDIX: Innovators of Modern Quality Thinking
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