Transcription of The PIECES Problem-Solving Framework and Checklist
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The PIECES Problem-Solving Framework and Checklist The following Checklist for problem, opportunity, and directive identification uses Wetherbe's PIECES Framework . Note that the categories of PIECES . Framework is equally suited to analyzing both manual and computerized systems and applications. CONTROL (and Security) Problems, Opportunities, and Directives PERFORMANCE Problems, Opportunities, and Directives A. Too little security or control A. Throughput-- the amount of work performed over some period of time. 1. Input data is not adequately edited B. Response time-- the average delay between a transaction or request and a 2. Crimes are (or can be) committed against data response to that transaction or request and a response to that transaction or a. Fraud request. b. Embezzlement 3. Ethics are breached on data or information -- refers to data or INFORMATION (and Data) Problems, Opportunities, and Directives information getting to unauthorized people 4.
7. Decision - making errors are occurring B. Too much control or security 1. Bureaucratic red tape slows the system 2. Controls inconvenience customers or employees 3. Excessive controls cause processing delays EFFICIENCY Problems, Opportunities, and Directives A. People, machines, or computers waste time 1. Data is redundantly input or copied 2.
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