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The Relationship between Communication and Team ...

The Relationship between Communication and team Performance: Testing Moderators and Identifying Communication Profiles in Established Work Teams A thesis submitted in total fulfillment of the requirements for the degree of Doctor of Philosophy by Stacey Lee Hassall BA Psych (Griffith), PostGradDipProfPsych (Bond), MOrgPsych (Griffith) Faculty of Business School of Management Queensland University of Technology Brisbane, Australia June 2009 i Abstract Communication is one team process factor that has received considerable research attention in the team literature. This literature provides equivocal evidence regarding the role of Communication in team performance and yet, does not provide any evidence for when Communication becomes important for team performance.

using established teams across two different task types. The functional perspective was used as the theoretical framework for operationalizing team communication activity. The research program utilised a quasi-experimental research design with participants from a large multi-national information technology company whose Head Office was based

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