Transcription of THE ROLE OF TOTAL QUALITY MANAGEMENT
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THE ROLE OF. TOTAL QUALITY MANAGEMENT . IN RAISING THE SERVICE QUALITY OF. PUBLIC HEALTH LABORATORIES. IN. DEVELOPING COUNTRIES. A thesis submitted in fulfilment of the requirements of the University of Derby for the degree of Master of Science in Health Services MANAGEMENT . By Gabriele Mallapaty November, 1999. ABSTRACT. The role of TOTAL QUALITY MANAGEMENT in raising the service QUALITY of public health laboratories in developing countries Mallapaty, Gabriele In 1998, the World Health Organisation (WHO) renewed its appeal to support the Health for All strategy in less developed countries.
2 ABSTRACT The role of total quality management in raising the service quality of public health laboratories in developing countries Mallapaty, Gabriele
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