Transcription of The Six Sigma Handbook, Third Edition - …
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The Six Sigma Handbook, Third Edition - …
CHAPTER 4 Maximizing Resources The best Six Sigma projects begin not inside the business but outside it, focused on answer-ing the question: How can we make the customer more competitive? What is critical to the customer's success? Leaming the answer to that question and leaming how to provide the solution is the only focus we need. Jack Welch, CEO, General Electric This chapter addresses Six Sigma project selection and the management support activi-ties related to project success. Projects are the core activity driving change in the Six Sigma organization.
M a x i m i z i n g Res 0 U r c e s 119 easier to "sell" to senior management if done by (or reviewed and approved by) experts in the finance and accounting department.
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