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The Six Sigma Handbook, Third Edition - …

CHAPTER 4 Maximizing Resources The best Six Sigma projects begin not inside the business but outside it, focused on answer-ing the question: How can we make the customer more competitive? What is critical to the customer's success? Leaming the answer to that question and leaming how to provide the solution is the only focus we need. Jack Welch, CEO, General Electric This chapter addresses Six Sigma project selection and the management support activi-ties related to project success. Projects are the core activity driving change in the Six Sigma organization. Although change also takes place due to other efforts, such as Kaizen, project -based change is the force that drives breakthrough and cultural transformation. In a typical Six Sigma organization about 1 percent of the workforce is engaged full time in change activities, and each of these change agents will complete between three and seven projects in a year.

Maximizing Resources 121 Worksheet 2. Six Sigma Project Evaluation Guidelines 1.0 Sponsorship Score Interpretation 9 Director-level sponsor identified, duties specified and

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