Transcription of The Use of Six Sigma in Healthcare
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The Use of Six Sigma in Healthcare
The Use of Six Sigma in Healthcare Jayanta K. Bandyopadhyay And Karen Coppens Central Michigan University Mt. Pleasant, Michigan, International Journal of Quality & Productivity Management Bandyopadhyay and Volume 5, No. 1 December 15, 2005 Coppens Six Sigma Approach to Healthcare Quality and Productivity Management By Jayanta K. Bandyopadhyay and Karen Coppens Central Michigan University Abstract: For decades the health care industry has been operating on its own way ignoring emerging factors such as competition, patient safety, skyrocketing health care cost, liability, malpractice insurance cost and use of DRG for Medicare and insurance payment.
metrics are applicable in healthcare organizations, they are also very difficult to apply in a health care setting.. Despite the challenges in using Six Sigma in the healthcare industry, many hospitals within the healthcare industry is beginning to use Six Sigma approach to improve patients’ satisfaction (Lasarus, Ian, and Neely, 2003). V-3
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