Transcription of The Use of Six Sigma in Healthcare
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The Use of Six Sigma in Healthcare
The Use of Six Sigma in Healthcare Jayanta K. Bandyopadhyay And Karen Coppens Central Michigan University Mt. Pleasant, Michigan, International Journal of Quality & Productivity Management Bandyopadhyay and Volume 5, No. 1 December 15, 2005 Coppens Six Sigma Approach to Healthcare Quality and Productivity Management By Jayanta K. Bandyopadhyay and Karen Coppens Central Michigan University Abstract: For decades the health care industry has been operating on its own way ignoring emerging factors such as competition, patient safety, skyrocketing health care cost, liability, malpractice insurance cost and use of DRG for Medicare and insurance payment. However, as these factors became more prevalent and competition within the industry intensified, many hospitals have been becoming increasingly aware of the critical needs of controlling the operating costs and meet and even exceeds the expectations of patient care quality.
Six Sigma is a powerful approach to quality improvement that can be used in healthcare organizations to meet needs and expectations of patients as well as to improve profitability and cash flow. A model of Six Sigma approach to health care quality improvement is presented in figure 1, which involves a six step process as described below:
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