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1-800-COURSES Expert Reference Series of White Papers Tools and Techniques Useful in quality Planning, Assurance, and Control Copyright 2016 Global Knowledge Training LLC. All rights reserved. 2 The Tools and Techniques Useful in quality Planning, Assurance, and Control Tim McClintock, Global Knowledge Senior Instructor Introduction The Project Management Institute s (PMI s ) best practices related to quality are all founded firmly in: the quality theories of W. Edwards Deming, Joseph M. Juran, and Phillip Crosby; International Organization for Standardization (ISO) approach to quality management; and well-known quality approaches such as total quality management (TQM), Six Sigma, voice of the customer (VOC), and failure mode and effects analysis (FMEA) design reviews.

Flowcharts show the logical steps in a process and how various elements within a system are related. They can be used to determine and analyze potential problems in quality planning and quality control. The system, or process, flowchart is probably the one that people are most familiar with. This type of flowchart

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