Transcription of Total Quality Management Case Study in a Navy …
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Total Quality Management Case Study in a Navy …
Navy Personnel Research and Development Center San Diego, CA 92152-6800 TN-90-10 February 1990. til a Total Quality Management case Study in a Navy Headquarters Organization Delora Linda ?e ~ ~. Approved for public release. distribution is unlimited NPRDC-TN-90-10 February 1990. Total Quality Management case Study in a Navy Headquarters Organization Delora M. McDaniel Linda M. Doherty Reviewed and released by Richard C. Sorenson Acting Director Organizational Systems Department Approved for public release;. distribution is unlimited. Navy Personnel Research and Development Center San Diego, California 92152-6800. REPORT DOCUMENTATION PAGE R. Form Approved OMB No. 0704-0188. Public reporing burden for this collection of information isestimated to aveage I hour per response, including the ame for revicwing instructio, searching eisting data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.
7" This report documents the efforts of Fleet Support and Field Activity Management (AIR-04), Naval Air Systems Command, to implement Total Quality Management (TQM). It describes AIR-04's TQM implementation plan and its selection of the engineering
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