Transcription of Total Quality Management (TQM)
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Total Quality Management (TQM)
This content was developed by the VRTAC-QM, a project funded under #H264J200002 of the Department of Education (Department). The information contained herein does not necessarily reflect the position or policy of the Department and no official endorsement should be inferred. Total Quality Management (TQM) Description The Total Quality Management (TQM) system focuses on the customer with long-term success measured through customer satisfaction. TQM is designed to be a dynamic process where all staff in the organization are involved in continual improvement of processes, products, services, and organizational culture to enhance Quality .
The history of total quality management (TQM) began initially as a term coined by the Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. In the 1920s, some of the first seeds of quality management were planted as the principles of scientific management and swept through U.S. industry.
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