Transcription of Total Quality Management (TQM)
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Total Quality Management (TQM)
This content was developed by the VRTAC-QM, a project funded under #H264J200002 of the Department of Education (Department). The information contained herein does not necessarily reflect the position or policy of the Department and no official endorsement should be inferred. Total Quality Management (TQM) Description The Total Quality Management (TQM) system focuses on the customer with long-term success measured through customer satisfaction. TQM is designed to be a dynamic process where all staff in the organization are involved in continual improvement of processes, products, services, and organizational culture to enhance Quality .
business processes required for defining and implementing strategy. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Business performance must be monitored and communicated continuously. b.
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