Toyota’s 8 Step “Practical Problem Solving” Process

Future State Consulting Limited, 2013 Plan Do Check Act Toyota s 8 Step Practical Problem solving Process Some of the best Problem solving methods are the simplest and one of those that continues to stand the test of time is Toyota s 8 step method. This method also goes by the name of Practical Problem solving or PPS for short. In the diagram below not only can you see the steps for yourself but you can also see how they relate to the four phases of PDCA (Plan, Do, Check, Act). Imai published an almost identical 7 step Process in his seminal book Kaizen . If you compare his model and the Toyota model the difference that you will see is the insertion of Set a Target activity as step 3 in the Toyota model. Step 1: Clarify the Problem Step 2: Breakdown the Problem Step 3: Set a target Step 4: Analyse the root cause Step 5: Develop countermeasures Step 6: See countermeasures through Step 7: Monitor the Process and results Step 8: Standardise This Problem solving method aligns perfectly with the A3 approach that uses (as its name suggests) one A3 size piece of paper to summarise and communicate the application of the PPS to resolving an identified issue.

This problem solving method aligns perfectly with the A3 approach that uses (as its name suggests) one A3 size piece of paper to summarise and communicate the application of …

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  Approach, Problem, Solving, Problem solving

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