Transcription of Transformation at Microsoft
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Transformation at Microsoft
Transformation at MicrosoftDIGITAL Transformation IN THE FOURTH INDUSTRIAL AGE3 4 Transformation AT MICROSOFT5 6 REIMAGINING IT LEADERSHIP TO ENABLE DIGITAL Transformation THE ROADMAP TO DIGITAL TRANSFORMATIONENGAGING CUSTOMERS7 11 RETHINKING CUSTOMER ENGAGEMENTBUILDING LOVE FOR OUR PRODUCTSBUILDING CUSTOMER RELATIONSHIPS WITH 360-DEGREE LIFECYCLE INSIGHTS LOWE S: EXPERIENCE HOME IMPROVEMENT IN A WHOLE NEW WAYROADMAP FOR ENGAGING CUSTOMERSEMPOWERING EMPLOYEES12-16 RETHINKING EMPLOYEEEMPOWERMENTENABLING THE EVERYWHERE OFFICE : Microsoft JAPAN DELIVERING AN ENGAGING HR EXPERIENCEKENNAMETAL: REACHING AND EMPOWERING EVERYONEROADMAP FOR EMPOWERING EMPLOYEESOPTIMIZING OPERATIONS17 22 RETHINKING OPERATION OPTIMIZATIONIMPROVING UTILIZATION OF BUILDINGS WITH IOTUSING PREDICTIVE ANALYTICS IN THE SALES PROCESSESDARTMOUTH-HITCHCOCK: REVOLUTIONIZING HEALTHCAREROADMAP FOR OPTIMIZING OPERATIONSTRANSFORMING PRODUCTS23 26 RETHINKING PRODUCT TRANSFORMATIONUSING DATA TO ENTER NEW MARKETSPRIORITIZINGAGILITYTEMENOS: BRINGING BANKING TO ANYWHERE IN THE WORLDROADMAP FOR TRANSFORMING PRODUCTSWHY MICROSOFT2750% of the workforce will be digital natives, connected 24/7 and work the way they want to by 20
customer behavior. Intelligence plays a critical role in understanding and dissecting massive amounts of data to recognize patterns of sentiment and behavior across our customer base. The roadmap for a digital-first business translates into these key priorities: Build the infrastructure to enable customer
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