Transcription of Transformation at Microsoft
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Transformation at Microsoft
Transformation at MicrosoftDIGITAL Transformation IN THE FOURTH INDUSTRIAL AGE3 4 Transformation AT MICROSOFT5 6 REIMAGINING IT LEADERSHIP TO ENABLE DIGITAL Transformation THE ROADMAP TO DIGITAL TRANSFORMATIONENGAGING CUSTOMERS7 11 RETHINKING CUSTOMER ENGAGEMENTBUILDING LOVE FOR OUR PRODUCTSBUILDING CUSTOMER RELATIONSHIPS WITH 360-DEGREE LIFECYCLE INSIGHTS LOWE S: EXPERIENCE HOME IMPROVEMENT IN A WHOLE NEW WAYROADMAP FOR ENGAGING CUSTOMERSEMPOWERING EMPLOYEES12-16 RETHINKING EMPLOYEEEMPOWERMENTENABLING THE EVERYWHERE OFFICE : Microsoft JAPAN DELIVERING AN ENGAGING HR EXPERIENCEKENNAMETAL: REACHING AND EMPOWERING EVERYONEROADMAP FOR EMPOWERING EMPLOYEESOPTIMIZING OPERATIONS17 22 RETHINKING OPERATION OPTIMIZATIONIMPROVING UTILIZATION OF BUILDINGS WITH IOTUSING PREDICTIVE ANALYTICS IN THE SALES PROCESSESDARTMOUTH-HITCHCOCK: REVOLUTIONIZING HEALTHCAREROADMAP FOR OPTIMIZING OPERATIONSTRANSFORMING PRODUCTS23 26 RETHINKING PRODUCT TRANSFORMATIONUSING DATA TO ENTER NEW MARKETSPRIORITIZINGAGILITYTEMENOS: BRINGING BANKING TO ANYWHERE IN THE WORLDROADMAP FOR TRANSFORMING PRODUCTSWHY MICROSOFT2750% o
ENGAGING CUSTOMERS Getting a consistent, 360-degree view of your customer across all touch points and channels is the first important step in your engagement strategy.
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