TRANSFORMATIONAL STRATEGIC PLAN (2017 …

Our Values: Teamwork Customer Focus Communication Fairness and Equity IntegrityTRANSFORMATIONAL STRATEGIC plan ( 2017 -2022) TRANSFORMATIONAL STRATEGIC plan ( 2017 -2022)2 Our Values: Teamwork Customer Focus Communication Fairness and Equity IntegrityTABLE OF CONTENTSGLOSSARY OF TERMS ..4 Foreword by the Mayor ..6 Overview by the Chief Executive Officer ..8 INTRODUCTION ..11 CHAPTER 1: STRATEGIC INTENT ..13 THE CONTEXT ..14 STRATEGIC INTENT ..15 VISION STATEMENT ..15 MISSION STATEMENT ..16 VALUES ..16 CHAPTER 2: IMPLEMENTATION plan ..26 INTRODUCTION ..27 KPA 1: Public Participation ..27 KPA 2: Public Safety and Security ..29 KPA 3: Organisational Performance Management ..30 KPA 4: Organisational Financial Performance ..31 KPA 5: Enterprise Risk Management ..31 KPA 6: Internal Risk Based Audits ..33 KPA 7: Leadership Development ..33 KPA 8: Customer Service ..34 KPA 9: Procurement Effectiveness.

TRANSFORMA 20172022 6 Our Values: Teamwork Customer Focus Communication Fairness and Equity Integrity MAYORAL FOREWORD The City of Windhoek plays a unique role in the social and economic success of Namibia, as the capital city, seat of Government and centre of international

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  2017, Strategic, Plan, City, Transformational, Windhoek, Transformational strategic plan, City of windhoek

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