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Unit 2: Principles of Supervising Customer Service ...

Unit 2: Principles of Supervising Customer Service Performance in hospitality , Leisure, Travel and Tourism Unit code: L/600/1066. QCF Level 3: BTEC National Credit value: 2. Guided learning hours: 20. Aim and purpose This unit will provide in-depth knowledge of how to supervise Customer Service performance in the hospitality , leisure travel and tourism sector. The unit will be appropriate for supervisors and managers whose responsibilities include managing staff. Unit introduction Customer Service is of vital importance to all organisations in the hospitality , leisure, travel and tourism sector.

Edexcel BTEC Level 3 Nationals specification in Hospitality – Issue 1 – February 2010 © Edexcel Limited 2010 1 Unit 2: Principles of Supervising

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