Transcription of Unit 7: Customer Service in the Aviation Industry - Edexcel
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Unit 7: Customer Service in the Aviation Industry - Edexcel
Customer Service in the Aviation Industry Pearson BTEC Nationals (QCF) specifi cation in Aviation Operations Issue 2 November 2019 Pearson Education Limited 20121 Unit 7: Customer Service in the Aviation IndustryUnit code: A/504/2282 QCF Level 3: BTEC NationalsCredit value: 7 Guided learning hours: 42 Aim and purposeThe aim of this unit is to give learners the understanding and skills to provide, measure and improve Customer Service in the Aviation introductionCustomer Service is a key factor in the operation of Aviation organisations as competition within the Industry increases.
• training requirements for staff at different levels ... IATA, Skytrax, mystery shopper reports (comfort, service, catering, value, satisfaction, loyalty, quality, support, convenience, availability, ... customer service in the aviation industry would be useful, as they will be able to give examples of those that ...
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