Transcription of Unit purpose and aim - OCR
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Unit purpose and aim - OCR
unit Title: Principles of providing administrative services OCR unit number 202. Sector unit number TC2-2. Level: 2. Credit value: 4. Guided learning hours: 32. unit purpose and aim This unit is about the knowledge and understanding needed to complete core administrative tasks in a business environment, including using office equipment, handling mail, using telephone equipment, minimising waste, providing reception services and effective customer service. Knowledge, understanding Learning Outcomes Assessment Criteria and skills The Learner will: The Learner can: 1 Understand how to make Describe the different For example and receive telephone features of telephone call holding calls systems and how to use them call waiting re-directing calls answer phones teleconferencing text messaging Describe how to follow For example when making organisational procedures calls when making and where to locate the receiving telephone calls correct name and telephone number and extension the purpose of the call and how to use the functions of th
2 © OCR 2010 telephone • 1.3 Explain the purpose of giving a positive image of self and own organisation functions of the in order to deal with the caller
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