Updated 2021 ABHKY Provider Manual - Aetna

Aetna Better Health of Kentucky 2021 Provider Manual Resources, policies and procedures at your fingertips Updated : 7/01/2021[2] Important phone numbers (Quick Reference Guide) Department Phone Number Member Services 1-855-300-5528 (TTY: 7 1 1) Behavioral Health Crisis H o tline 1-888-604-6106 (TDD : 1-8 66-200-3 2 69 , TTY: 7 11) network Relations 1-855-454-0061 Prior Authorization Medical: Be h a v ioral H e alth : Phone 1-888-7 25-49 69 Phone 1-855-300-55 28 Fax 1-855-454-5579 Fax 1-888-604-6106 Pharmacy: MedImpact Phone 1-844-336-267 6 Fax 1-858-357-2 412 You may also submit requests online through CoverMyMeds, Surescripts or CenterX ePA portals Claims Inquiry Claims Research (CICR) 1-855-300-5528 Dental (Avesis) 1-855-214-67 76 Vision (Avesis) 1-855-214-67 76 Radiology (eviCore) 1-888-693-3 21 1 Pharmacy (MedImpact) 1-800-210-7628 Pain Management (eviCore) 1-888-584-8742 Fraud & Abuse 1-855-300-5528 Office Location Aetna Better Health of Kentucky 9900 Corporate Campus Drive, Suite 1000 Louisville, KY 40223 Claims Information EDI Payor ID (Claim) #128KY PO Box 65195 Phoenix, AZ 85082-5195 Member Eligibility Verification at Case and Disease Management Referrals

Jul 01, 2021 · Thank you for being a valued member of our provider network. Your commitment to Aetna Better Health of Kentucky’s members ensures Kentuckians across the state receive the best possible care. We can’t thank you enough for your partnership. Together, we serve more than 240,000 Kentuckians, including SKY members, who are among some of our

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