Transcription of Updated 2021 ABHKY Provider Manual - Aetna Better Health
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Updated 2021 ABHKY Provider Manual - Aetna Better Health
Aetna Better Health of Kentucky 2021 Provider Manual Resources, policies and procedures at your fingertips Updated : 7/01/2021[2] Important phone numbers (Quick Reference Guide) Department Phone Number Member Services 1-855-300-5528 (TTY: 7 1 1) Behavioral Health Crisis H o tline 1-888-604-6106 (TDD : 1-8 66-200-3 2 69 , TTY: 7 11) Network Relations 1-855-454-0061 Prior Authorization Medical: Be h a v ioral H e alth : Phone 1-888-7 25-49 69 Phone 1-855-300-55 28 Fax 1-855-454-5579 Fax 1-888-604-6106 Pharmacy: MedImpact Phone 1-844-336-267 6 Fax 1-858-357-2 412 You may also submit requests online through CoverMyMeds, Surescripts or CenterX ePA portals Claims Inquiry Claims Research (CICR) 1-855-300-5528 Dental (Avesis) 1-855-214-67 76 Vision (Avesis) 1-855-214-67 76 Radiology (eviCore) 1-888-693-3 21 1 Pharmacy (MedImpact) 1-800-210-7628 Pain Management (eviCore) 1-888-584-8742 Fraud & Abuse 1-855-300-5528 Office Location Aetna Better Health of Kentucky 9900 Corporate Campus Drive, Suite 1000 Louisville, KY 40223 Claims Information EDI Payor ID (Claim) #128KY PO Box 65195 Phoenix, AZ 85082-5195 Member Eligibility V
Jul 01, 2021 · This manual applies to any health care provider, including physicians, health care professionals, hospitals, facilities, and ancillary providers, except when indicated otherwise. It includes policies . and procedures. Aetna may add, delete, or change polici es and procedures, including those . described in this manual, at any time.
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