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Use, format and content of standard debt collection ...
Use, format and content of standard debt collection communication Guidance document Produced in association with the Office of Fair Trading (OFT). Contents Guidance topic A. Executive summary 3. 1) Introduction 2) Service provider or purchaser? 3) Consumer v commercial debt B. Tracing 4. 1) Soft letters and postcards 2) Soft trace letters addressed to The Occupier . C. content general 6. 1) Settlement letters 2) Statements and phrases 3) Sensitive cases 4) Sending debt collection letters addressed to The Occupier . D. content legal 9. 1) Describing the legal process 2) Appropriate and Viable Legal Action 3) Timing of Issue of Letters Referring to Legal Action E. Design 12. 1) Look-a-like' letters and use of boxes 2) Logos 3) Letter font F. Trading names 14. 1) Misleading use of trading styles 2) Misleading terms/names 3) Inappropriate trading names G. Other methods of contact 17.
Use, format and content of standard debt collection communication 2 December 2013 Contents Guidance topic A. Executive summary 3 1) Introduction 2) …
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