Transcription of “Using Lean Six Sigma To Improve a Risk …
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“Using Lean Six Sigma To Improve a Risk …
Using lean Six Sigma To Improve a Risk management Process ASQ Temecula; June 17, 2010 Niles, ASQ Fellow, MSQA, CSSMBB, CSSBB, CQE ; do we narrow in on something meaningful? what we mean by LSS and RM Process lean (L), Six Sigma (SS), LSS, DFSS Risk the scope of our project Efficacy, efficiency, accuracy, consistency Evolutionary vs. a project Typical steps, tasks, and reports Learned + / -23 Nominal Group Techniques (NGT)Affinity Diagram for PizzaProduct CategoryService CategoryCost CategoryFeatures CategoryPost-it NotesExtra valueDelivered Hot45 min max waitFriendly DriversLower priceMore toppingsDeals availableQuick ordering> Crust TypesProper change$0 Fee Delivery3 Affinity Diagrams, Multi-voting, Tree diagrams, Mind mapping, Un-inhibited group discuss, Caf /town hall mtgs, Unusual settings, etc. NGT Brainstorming Sticky Notes4 Rate 1 low to 10 dislike/pain for Six dislike/pain for Risk your RM experience level (relative to?)
What do we mean by “Risk Management Project”? • Definition: A formal program used to assess, avoid/mitigate, and control all reasonable forms of business / safety risks
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