Transcription of “We’ve got the PPWR (power)”
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“We’ve got the PPWR (power)”
MODULE 1 - Healthcare Warrior s CUSTOMER SERVICE STANDARDS - The 4 Pillars of Service. 2010 Grant Muddle The 4 Pillars of ServiceMODULE 1 of 14 2010 Grant MuddleThe Healthcare Warrior s CUSTOMER SERVICE STANDARDSMeet the Healthcare Warrior. Click here. We ve got the ppwr ( power ) TRAINING MANUAL for improving the quality of service in the Healthcare IndustryIncludes Chat Points and Learner ActivitiesPLUS Trainer s NotesMODULE 1/14 MODULE 1 - Healthcare Warrior s CUSTOMER SERVICE STANDARDS - The 4 Pillars of Service. 2010 Grant Muddle ModuleService Standards Description1 The 4 Pillars of Service - You ve got the PPWR2 Greetings -The importance of a warm and professional greeting on arrival3 Offering Service - Appropriate ways to offer service in a Healthcare setting4 Requests - How to handle requests professionally5 Unreasonable requests - How to compromise with positive outcomes for all6 Dealing with complaints in a Healthcare setting - From the patient and from the patient s family/loved ones7 How to deal with angry and irritated patients8 Serving children9 Addressing the specific needs of women10 Appropriate ways to touch patients11 Professional dress standar
Customers are: 1. The most important people in any organization 2. Not dependant on us – we are dependant on them 3. Not interruptions to our work – they are the purpose of it
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