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What is a Balanced Scorecard?

What is a Balanced scorecard ? 1 ! + # TABLE OF CONTENTS THE Balanced scorecard .. 2 The Four Perspectives .. 3 Strategic Objectives .. 5 Key Performance Indicators (KPIs) .. 7 Balanced scorecard Development .. 8 Key Features .. 10 THE KEY 13 APPENDIX 1 STRATEGY MAP .. 15 APPENDIX 2 scorecard .. 16 What is a Balanced scorecard ? 2 ! + # THE Balanced scorecard The Balanced scorecard is a framework to implement and manage strategy by linking a vision and mission to strategic priorities, objectives, measures, and initiatives. The Balanced scorecard provides a view of an organisation s overall performance. It integrates financial measures with other objectives and key performance indicators related to customers, internal business processes, and organisational capacity.

Balanced Scorecard is a mature methodology, and there are many resources for introductory education and training. Once the organisation has committed to the methodology, a third-party facilitator (e.g. the Balanced Scorecard Institute) is often brought in to manage and bring an unbiased view to the scorecard development process.

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