Transcription of WHY EMPLOYEES DO NOT FOLLOW PROCEDURES
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WHY EMPLOYEES DO NOT FOLLOW PROCEDURES
Revista Empresarial Inter Metro / Inter Metro Business Journal Fall 2007 / Vol. 3 No. 2 / p. 15. WHY EMPLOYEES DO NOT FOLLOW PROCEDURES . By Axel A. Santiago Mechanical Engineer Master in Business Administration Inter American University Metropolitan Campus Abstract Many organizations dedicate considerable efforts in designing reliable management systems in an attempt to reduce variability in production and improve the potential for superior quality, safety and productivity. These systems operate under the assumption that EMPLOYEES will FOLLOW the established rules and PROCEDURES . However, when human factors are not considered in the system, errors and violations made by EMPLOYEES can put the entire management system at risk. There are many factors involved in the reason why EMPLOYEES do not FOLLOW established PROCEDURES . These factors can be very complex and involve organizational, management, motivational, job design, equipment, and environmental considerations, among others.
Errors can be reduced by improving the quality and delivery of the necessary information within the workplace. Violations generally require motivational and organizational remedies. Types of Violations According to Hudson et al. (n.d.), there are five main violation types: Unintentional violations
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