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workforce planning Capturing the Lessons of …

FEBRUARY 2004|10|IPMA-HR NEWSThe world faces a quiet crisis of aging. (See Figure 1.) While that topicis not as dramatic as the war on terrorism, its implications may bemore profound. At the moment, the number of people opting forretirement has remained manageable, probably because pensions havebeen heavily invested in poorly performing mutual funds. But as the stockmarket improves, many organizations may face a retirement tidal wave thatcatches them off guard. Even now many organizations are scurrying to put intoplace succession management programs to help them prepare a new generationat every organizational , as decision-makers ponder how toprepare for many people retiring at once,they face a related problem: How can theypreserve the institutional memory of long-service workers and transfer that knowl-edge?

FEBRUARY 2004 | 11 | IPMA-HR NEWS Knowledge Transfer continued from page 10 or difficult problems are logged into the system. Advice about troubleshooting and solving those problems is also provided in the system.This approach, while

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